Centralized Patient Engagement & Management Solution
A React Native app that simplifies appointment booking, automates patient management, integrates with EMR, and enables seamless payments, improving efficiency and patient satisfaction across healthcare networks.
Client Industry
A connected care solution that digitizes workflows, streamlines scheduling, automates patient tracking, and enables seamless virtual consultations with real-time care team coordination.
Enhancements
- A 360-degree app with scheduling and records management in one place.
- Easy scheduling for virtual or in-person appointments
- Access to the patient's medical history
- Integrated payment methods that allow insurance coverage co-payments.
Services Delivered
- An iOS, Android app, and web app
- EMR integration for medical records management.
- Finding doctors and pharmacies based on location.
- Payment methods integrated
The Tech Stack
- React JS
- React Native
- Java/.Net
- Gravity
Project Overview:
Challenges Faced
Staff spent excessive time handling phone calls, leading to long wait times and frustrated patients. High call volumes during office hours created scheduling delays and reduced efficiency.
Separate processes for OPD visits and urgent care made time and resource allocation difficult. Manual coordination increased the risk of errors and inconsistent patient experiences.
Patients had no easy way to view their own medical history or manage family profiles. This lack of visibility affected care continuity and patient engagement.
Billing and insurance workflows were separate from scheduling, causing delays and administrative overhead. Staff had to manually track co-pays, reimbursements, and payment updates.
Without an integrated system, the clinic struggled to scale operations efficiently. Limited automation reduced staff capacity for patient care and lowered overall throughput.
Solutions We Delivered
Unified Appointment Scheduling
- True Care’s reliance on phone calls caused delays and scheduling errors. The app digitized appointment booking for both routine and urgent care, integrating directly with EMR. This ensures providers have up-to-date schedules and patient data, which reduces errors, streamlines workflows, and frees staff to focus on patient care rather than administrative tasks.
Check-In Convenience
- Front desk bottlenecks and long queues were a major source of patient frustration. Location-based check-ins allow patients to register automatically upon arrival, while manual options remain for flexibility. This improves patient flow, lowers no-show rates, and ensures smoother operations throughout the clinic.
Comprehensive Medical Records
- Patients previously had no easy access to their medical history, and staff had to handle multiple paper-based records. The app centralizes all patient information, including family history, allergies, medications, and past visits. Providers can make informed decisions quickly, and patients gain visibility into their own health, strengthening trust and adherence to care plans.
Integrated Billing and Insurance
- Managing payments and insurance claims separately created delays and extra work for staff. With in-app payment and insurance processing, co-pays and reimbursements are handled automatically, eliminating errors and reducing administrative workload. This ensures a smoother experience for both patients and providers.
Pharmacy Finder and Ordering
- Patients often had to visit multiple pharmacies to fill prescriptions, adding friction to care. The built-in pharmacy locator allows patients to find nearby drugstores and order medications online, linking clinic visits directly to treatment adherence. This extends care beyond the hospital and improves patient convenience and compliance.
Multi-Platform Access
- Staff and patients previously struggled with fragmented access across devices. The solution works seamlessly on iOS, Android, and web, ensuring that appointments, medical records, and payments are accessible anywhere. This integration strengthens operational efficiency and supports a connected, patient-centered care model.
Impact
- Improved Patient EngagementsDigitized scheduling and check-ins increased patient interaction, with 40% more appointments booked through the app instead of phone calls.
- Reduced No-ShowsAutomated reminders and location-based check-ins led to a 30% drop in missed appointments, improving clinic throughput.
- Operational EfficiencyStaff spent 25% less time managing bookings and payments, allowing focus on patient care and reducing administrative bottlenecks.
- Faster Access to Medical RecordsIntegrated EMR and centralized patient data reduced duplicate tests and errors by 20%, supporting more accurate and personalized care.
- Enhanced Revenue CaptureAutomated billing and insurance processing improved co-pay collections and reimbursement cycles by 15%, optimizing financial workflows.
- Expanded Patient ConvenienceMulti-platform access and pharmacy ordering increased patient satisfaction scores by 35%, promoting adherence to care plans.