As a Magento 2 Trained & Certified Solution Partner, we can get your store up and running in no time. Because when it comes to Magento, there’s nothing we cannot do!
Whether it’s a botched version upgrade or extension installation, a server error, an HTTP/MySQL service related issue, or an improper extension installation, we are your one stop Magento support & maintenance partner. With a dedicated team of over 20 Magento certified experts, we have the expertise and resources to provide Magento technical support and Magento maintenance for your web store at a moment’s notice, and without breaking your bank.
Is your Magento Web Store Down or Broken? Get In Touch
Our Magento support process is designed to produce results, and make the entire support cycle as easy and painless as possible. Below are the key steps involved in our Magento technical support process.
In order to provide support, we first request access to your site, including the FTP, SSH, control panel, database as well as other accesses.
We begin the troubleshooting phase by using common log files, troubleshooting protocols and our proprietary Magento checklist, to go through your system and see what’s wrong. A fix may be as simple making sure there is enough RAM available on your hosting server, or as complex as the development of custom workflows to address certain limitations on your web store.
We then do a detailed code review of your Magento web store so we know what core files have been modified, which extensions are installed, what the issues are and where they lie, so we can tackle the problem quickly.
Once the issue is resolved, we put your web store through an extensive 30-step QA cycle, which ensures that your Magento storefront will function perfectly for every visitor. This QA cycle includes testing of SSL security, page load times, contact forms and checkout functionality, among other items.
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