Your BigCommerce website is the driving force behind your ecommerce revenue. As a business owner, you may not have the in-house expertise or the time, to deal with bugs and other technical glitches that impact the performance of your BigCommerce storefront. Left unchecked, these issues can in the best case, result in a poor user experience for your visitors and customers, or in the worst case, they can cause the site to crash. Either way it’s a major loss, since you not only lose out on short term sales but also end up losing valuable customers, who may never visit your site again. Let the BigCommerce experts take care of these problems, while you focus on your core business.

Need Help With Your BigCommerce Site?

Get In Touch

Bigcommerce Support Services We Offer

We offer a variety of ongoing support plans for your BigCommerce web store, at prices lower than the cost of a medium spec Mac Pro. Whether you’re looking to make design changes on your store, need to fix a production impacting issue, or just want to enhance the functionality of your currently BigCommerce site, we have you covered. Our BigCommerce support services include:

  • BigCommerce theme, layout and styling changes
  • Store & item configuration updates
  • Custom API integrations
  • Site content & graphics updates
  • Advanced template edits
  • Custom coding to improve the store’s functionality
  • Integration with external services like Google Analytics, third-party review systems, etc.

Bigcommerce Support Plans

GOLD

$6,000

\Year

  • » 24 hour response time*
  • » Renewing of SSL Certificate
  • » Security vulnerability patches
  • » Managing updates and support of third party extensions
  • » Third party extension recommendations
  • » Monthly reporting with consulting recommendations
  • » Product additions and imports
  • » Image optimization
  • » Accounting software integrations management
  • » Product option configurations
  • » Quarterly site architect efficiencies recommendations
  • *Response time is based on normal business hours.

SILVER

$4,500

\Year

  • » 48 hour response time*
  • » Renewing of SSL Certificate
  • » Security vulnerability patches
  • » Managing updates and support of third party extensions
  • » Third party extension recommendations
  • » Quarterly reporting with consulting recommendations
  • » Product additions and imports
  • » Image optimization
  • » Accounting software integrations management
  • *Response time is based on normal business hours

BRONZE

$3,000

\Year

  • » 48 hour response time*
  • » Renewing of SSL Certificate
  • » Security vulnerability patches
  • » Managing updates and support of third party extensions
  • » Third party extension recommendations
  • *Response time is based on normal business hours

Need Urgent Support For Your BigCommerce Store?

Help Is Here

Why Work With Us?

Dedicated support team (PMP certified project managers, tenured designers and BigCommerce certified developers)

24/7 Emergency Support

Rapid turnaround

Over 200 cross functional resources (with expertise in ERP, Mobility and Enterprise Web applications)

No Long Term Contracts

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SOME OF OUR CUSTOMERS

As the largest beef producer in North America Agri Beef supplies premium quality beef and pork products to upscale restaurants & specialty retail grocers in the United States and internationally

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SOME OF OUR CUSTOMERS

Australia based company that specializes in the design and manufacture of high quality 4WD products and accessories.

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SOME OF OUR CUSTOMERS

Australia's leading health and wellness retailer with over 50 stores nationwide. The company offers a range of natural, organic, and eco-friendly goods and expert advice on natural health solutions, by certified health practitioners.

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SOME OF OUR CUSTOMERS

As the largest supermarket chain in Kuwait, Savco offers a wide range of products ranging from groceries and electronics, to household goods, cosmetics and more

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SOME OF OUR CUSTOMERS

Renowned California based distributor and retailer of opticals, sunglasses and designer frames

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SOME OF OUR CUSTOMERS

Montana based distributor and retailer specializing in organic, wild-crafted pure essential oils, body butters, hydrosols and aromatherapy recipes, kits and classes for beginners, students, professionals and wholesalers

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SOME OF OUR CUSTOMERS

California based manufacturer and distributor of covers and accessories for smartphones and tablets

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Have a BIGCOMMERCE Support requirement you would like to discuss? Want to know more about our BIGCOMMERCE Support services?




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941 E. Charleston Road, Suite 101,

Palo Alto, CA, 94303

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