TJM wanted to expand its customer base and revenues by tapping into the ecommerce channel. Being a manufacturer and retailer at heart, they did not have expertise in-house to build their own ecommerce web stores. The company was looking for an experienced ecommerce development partner to help them build Magento based B2B ecommerce sites for the Australia, US and Thailand regions. Since they use Microsoft Dynamics AX for their back office, the company also wanted their Magento ecommerce sites to be fully integrated with their ERP, so they could centralize their operations in one system.

Following few challenges were resolved by Folio3 for TJM when they came on-board.

• Magento system integration with Dynamics 365 for data flow
• Child-parent customer’s relationship where child accounts have to inherit relevant details of the parent’s account
• B2B and B2C websites with different functionalities as well as the flow of data from B2B to B2C and vice versa
• Export price lists (PDF, CSV) with respect to different customer groups
• Handling of different type of products - GVM products (Gross Vehicle Mass), bundle products, SPP products (Supplier Partner Program)
• Layered navigation with different filterable options
• Multi warehouse for inventory management with respect to customer groups
• Non-vehicle association to make category structure flow easier
• Return Merchandise Authorization for complete orders and offline orders
• Use of Multiple coupons codes in an order
• Backorder lines of delivery date to define the expected date of items to be back in the stock
• Customer group specific prices with percentage discounts and fixed discounts
• Dealer and retailer sites for Australia and USA regions
• POS system

Thanks to Folio3 efforts, TJM’s dealers and distributors can now purchase the company’s products directly online, without needing to call or visit one of the company’s retail locations. The ecommerce sites have also bolstered the company’s sales, with revenues up by 40% in the three months since the Magento web stores went live. Thanks to the seamless integration provided by the Folio3 Dynamics AX Magento Connector, TJM has been able to streamline their sales and supply chain operations, with reduced order turnaround times and just-in-time-inventory, thanks to the enhanced visibility provided by the integration.

The partnership is on-going, with the Folio3 team currently working on the company’s B2C and B2B Magento sites for the US & Australia regions as well as B2B site of Thailand, along with Point of Sales system for Australia and Thailand.