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Surf Shop

Online retailer selling
surf equipment,
accessories & apparel.

The Customer

Surf Shop is a California based retailer of surfing, swimwear, beachwear, apparel and casual and beach accessories.

THE PROBLEM

Surf Shop had recently upgraded their Magento web store from Magento 1.9.1 to Magento 1.9.3. The upgrade did not complete correctly due to which several of their web store’s core features including the Add To Cart and Check-out functions stopped working. Being primarily an online retailer, this had a major impact on their sales and revenues. The company was looking for a reliable and certified Magento partner who could help resolve the issues within the shortest possible time and get their web store back online.

OUR SOLUTION

After conducting an in-depth analysis of Surf Shop’s storefront, the Folio3 team set about resolving the issues identified, which included a number of other errors (identified in the diagnostic tests the team had run) in addition to the ones the client had mentioned. The issues and errors resolved by Folio3 included:

  • Broken Add To Cart workflow including:
    • Add To Cart
    • Update Cart
    • Empty Cart
    • Apply Discount Code
    • Calculate Shipping & Tax AND
    • Store Currency Change functionality
  • Broken Indexing
  • SSL configuration

All of the above mentioned errors were resolved within 24hours.

Result

Thanks to Folio3’s efforts, the Surf Shop was back online within a day with all of their store’s features and functionality working perfectly. Surf Shop was so happy with the results that they have engaged Folio3 for providing on-going support and maintenance for their Magento store front.

CALL

USA408 365 4638

VISIT

1301 Shoreway Road, Suite 160,

Belmont, CA 94002

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